Privacy Policy

Your privacy is important to us. This policy explains how panaTECH collects, uses, and protects your personal information.

1. Introduction

panaTECH ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Company name and position
  • Billing and payment information

2.2 Usage Data

We may also collect information on how our website is accessed and used. This Usage Data may include details such as your computer's IP address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2.3 Tracking & Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about (unless you have opted not to receive such information)

4. Legal Basis for Processing Personal Data (for EEA/UK Users)

If you are from the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using your personal information depends on the data we collect and the specific context in which we collect it. We may process your personal data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • To comply with the law

5. Data Retention

panaTECH will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We implement appropriate technical and organisational measures to protect your information.

7. Your Data Protection Rights

7.1 For all users

You have the right to:

  • Access: Request copies of your personal data.
  • Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: Request that we erase your personal data, under certain conditions.
  • Restrict processing: Request that we restrict the processing of your personal data, under certain conditions.
  • Object to processing: Object to our processing of your personal data, under certain conditions.
  • Data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7.2 For Zimbabwean users

In accordance with the Zimbabwean Data Protection Act (Chapter 11:23), you have the right to lodge a complaint with the responsible authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at privacy@panatech.co.zw. We will respond to your request within 30 days.

8. Service Providers

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analysing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last updated: February 19, 2026